DARK MASTERASA CROSSPLAY CLUSTER
Binding rules for the entire Dark Master cluster. Clearly structured, easy to read and always available in the latest published version.
Guidelines for tickets, complaints, evidence, ARK losses and support enquiries.
All official complaints, issues and support enquiries are handled exclusively via the Dark Master ticketing system.
These include, for example:
Private messages to admins or team members are not considered an official support channel.
The Dark Master Team does not transfer standard resources to players.
Complaints must be submitted with evidence that is as clear as possible.
These may include:
Without sufficient evidence, no action can be guaranteed.
Falsified evidence or deliberately false allegations may result in sanctions.
The Dark Master Team does not, as a rule, replace any items, dinosaurs, characters or resources lost due to standard ARK bugs.
These include, for example:
In the event of a clearly verifiable serious server-side error, the case may be examined on a case-by-case basis.
There is no general entitlement to compensation.
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